Shipping Policy

WE OFFER MULTIPLE DOMESTIC/INTERNATIONAL SHIPPING SERVICES:

**PLEASE NOTE THAT WE’RE NOT RESPONSIBLE FOR PACKAGES THAT ARE LOST BY THE POSTAL SERVICE UNLESS YOU CHOOSE GUARANTEED SHIPPING (AVAILABLE ONLY IN US).**

DOMESTIC SERVICES:

  1. USPS Priority Mail
  2. First Class (USPS Flat Rate Shipping)
  3. Guaranteed Delivery
  4. UPS Ground
  5. UPS 2nd Day Air
  6. UPS Next Day Air
  7. UPS Standard

     

INTERNATIONAL SERVICES (Varies by Country):

  1. First Class International Shipping
  2. UPS Standard (Canada & Mexico ONLY)
  3. UPS Overnight (Canada Only)
  4. UPS Worldwide Saver
  5. UPS Worldwide Saver
  6. *Stealth options are also available

BY CHOOSING STEALTH OPTIONS WE WILL SEND YOUR ORDER IN EITHER CARD DECKS OR PUZZLES. WE ALWAYS INCLUDE ORIGINAL BREEDER PACKAGING UNLESS SPECIFICALLY ASKED OTHERWISE.

Currently we are shipping orders within 1-5 business days “REGARDLESS” of shipping choice, typically within 24hrs. Please allow 5 business days to pass before contacting us asking where your shipment tracking is. We are working tirelessly to get everyone’s order out in a timely fashion.

  • For domestic packages please allow 2-14 days for delivery after shipment.
  • For International packages please allow 1-6 weeks for delivery after shipment depending on selected shipping method.
  • SHIPPING TIMES MAY TAKE LONGER DUE TO COVID 19

 WE DO NOT OFFER RETURNS OF ANY KIND!!

You can always contact us for any return question at info@seconcitygenetics.com

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item.

If you have received the wrong item/s, please email us at info@seconcitygenetics.com

Please include your Order Number and the incorrect item/s so we address the issue. We will send you a prepaid return label to send the incorrect item back. Once we receive the incorrect item we will send the correct one out immediately after.

The items must be in original, untampered packaging for us to accept the return. Any damaged or tampered items will not be accepted, PERIOD!

General Terms

Second City Genetics shall not be held responsible for any items sold, for any damage to items during transit or during the inspection period, nor for misrepresentations and/or breaches of contract by the customer. Second City Genetics shall not be held responsible for the cost of procurement of substitute goods or any losses resulting from any goods purchased or obtained through Second City Genetics.

Second City Genetics assumes no liability for the content of the listings. However, if you fall victim of a fraudulent transaction we will assist you as much as we can.

**We ONLY Guarantee Delivery if you choose that as your shipping option. If a package is lost, seized, or damaged in transit we will replace that package with another one ONLY if you choose Guaranteed Shipping!

This does not include packages stolen off of your porch, if USPS shows delivered we have to go off of that. *Guaranteed delivery is only available within the US

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